Tips For Dealing With Difficult Customers – The experience of working with home buyers and sellers varies widely. Clients have different communication styles, personalities, concerns and stress levels. Developing the skills to handle any type of client would be idyllic, but having the presence of mind to determine when a situation is more trouble than it’s worth is just as important.
There are strategies to manage expectations, de-escalate situations and temper tempers. Expectation management starts from the beginning and clear communication goes a long way. Buying and selling homes is stressful for all parties involved, but your buyer or seller … Read the rest